![]() You have a factual issue over the accuracy of the asserted debt. I'm scared to call the collection agency because I assume that'll "unleash the dogs" and they might report the debt anyways even if I pay it now. At this point I'd just pay the freaking invoice balance to make this go away, but FedEx involving a debt collector with no warning has really gunked everything up. Do I try to pay FedEx the invoice amount and eat it as a loss? Do I then initiate a dispute with the debt collection agency who will ding my report because "I only paid after going into collections"? I don't want to initiate a dispute with the debt collection angency because then they'll call FedEx who will say "yep the debt is valid" and then my report gets dinged. So.what do I do now (I have 1 week to figure this out)? I pulled my 3-bureau report and it doesn't appear the debt has been reported yet. I call the "backup" he gives in his voicemail message and he's not answering his phone either. I left a voice mail.hasn't been returned 3 hours later. I call him right after he sends me an email reply and he doesn't answer. The guy I was communicating with "suddenly disappeared". The problem is it looks like FedEx is being stubborn and trying to argue that the invoice is correct even though it's wrong in several ways. I immediately contact the original sender of my package to get his signature on the forms sent out before, and I fire off a reply this morning with these forms. The notice was post-dated to July 16th, and there's no way it took 10 days to be delivered to my mailbox and basically it says I have 30 days from receiving to dispute the debt. No warnings or final notices.just the initial invoice and a debt collection notice. Flash forward to last night, nearly 2 months after receiving the forms and I have a debt collection letter for the balance of the invoice. I said to myself "ok I assume this isn't time sensitive then" and the forms fell off my todo list. The rep said that he was going to close the dispute and reopen it once I submitted the forms. ![]() I explained it again and in a few days I was emailed 2 forms that basically declare "this s a warranty repair, the value of the item wasn't increased, etc etc". I looked at the customs forms that were attached to the invoice, and I immediately wrote to them using their dispute form, but it wasn't until 3 months later that I received an email back from a FedEx rep asking for clarification of my dispute. As a matter of fact, I should owe no duty / import tax because of this, but FedEx sent me an invoice a few weeks after the package was delivered, basically saying I owe them 4% of the value of the package ($2000). ![]() It was being returned to me because I sent it out for a warranty repair. To dispute your invoice, you can also contact Customer Service.I'll try to lay the situation out as briefly as possible, since the "full version" would take up an entire page.īasically I had a package mailed to me from Canada (I'm in the US). In the ‘Dispute entire invoice’ section, select a reason for the dispute.In the ‘Invoice detail view’ section, click ‘Dispute invoice’.On the ‘Account summary’ page, select the invoice you want to dispute.FedEx will only accept the submission of the dispute if the following details are included: the invoice number, air waybill number and reasons for the dispute. Please note that any disputes related to invoices should be submitted by the sender within 30 days from the date of the invoice or the invoice due date. ![]() With FedEx® Billing Online, you can dispute an invoice or shipment – once you’ve sent a request, we aim to get back to you within three to five business days. ![]()
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